Certified Pharmacy Technician Fulfillment Center

Walgreens•Memphis, TN

About The Position

Walgreens pharmacy micro-fulfillment centers are facilities that dispense and ship prescriptions to Walgreens retail stores using robotic technology in a central pharmacy environment. The Certified Pharmacy Technician provides order-processing support for fulfillment and/or assists with the preparation and distribution of prescription medication through the fulfillment system. The technician follows standard operating procedures and Company policies and procedures. The role processes patient registrations and prescription requests, resolves data-entry exceptions and third-party rejects, and supports pharmacists. It also involves operating automated machinery, sorting medications, moving inventory through workflow stages, filling and labeling prescriptions, and packing and shipping orders. The technician helps maintain machinery and an orderly work area, and communicates issues to senior-level staff as appropriate.

Requirements

High school diploma or GED.
Obtain and maintain registration with the applicable State Board of Pharmacy in good standing.
PTCB or ExCPT certification.
Fluent in reading, writing, and speaking English.
Basic PC skills, including starting and shutting down a computer, using a mouse, managing programs, saving files, printing documents, and accessing information online.
Basic search-engine skills, including using a browser, entering URLs, searching, bookmarking, navigating, and completing online forms.
Intermediate keyboarding skills of at least 25 WPM, touch typing, and document formatting.
Willing and able to push, pull, grasp, and lift, with or without reasonable accommodation.
Willing and able to carry up to 50 pounds, with or without reasonable accommodation.
Willing and able to work a flexible shift.
At least 18 years of age.
At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment.
Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
Intermediate-to-advanced keyboarding skills of at least 35 WPM, touch typing, and document formatting.

Responsibilities

Process new patient registrations by entering data into the appropriate system using Walgreens prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Run automated machinery, sort medications, and transition inventory through workflow stages, with a focus on quality control.
Count and fill prescriptions, affix labels, and pack and ship orders.
Clean and help maintain machinery and keep the work area orderly.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting according to individual plan requirements.
Assist pharmacists at the facility and at other locations.
Identify and communicate issues to senior-level staff as appropriate.