Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Van Buren, AR

19d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Certified technicians may also assist with coaching pharmacy technicians and cashiers in operating pharmacy systems and registers. The position delivers customer service, supports pharmacy operations and inventory, and participates in training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.
Follow state and federal regulations and company policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice and department duties in accordance with regulations and company policies.
Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.