Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, they assist with the practice of pharmacy in accordance with applicable state and federal regulations and Company policies. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor, providing coursework, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy technician skills and prepare participants for certification by the Pharmacy Technician Certification Board (PTCB). Walgreens provides training for new and experienced pharmacy workers. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and customer service, and may include assisting with clinical services. Technicians earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements. The position requires willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and Company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow Company procedures relating to pharmacy errors and the Quality Improvement Program.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with Company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
