Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles are patient-centered positions focused on interacting with customers, developing patient relationships, and supporting pharmacy services. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The training program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and help prepare apprentices to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. The position also includes operational, clerical, inventory, customer service, and training responsibilities.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
- Greet and assist customers and patients, resolve issues, answer questions, model customer service practices, and develop relationships with valuable customers.
- Enter patient and drug information accurately; retrieve, count, and pour medications; verify medication accuracy and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company pharmacy error policies and the Quality Improvement Program.
- Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider outreach and related activities.
- Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
