Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Leawood, KS

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, offering an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to earn a Pharmacy Technician Certification Board (PTCB) credential. Walgreens provides training and support, including pharmacy technology, to help technicians develop their careers. Under the pharmacist’s direct supervision, the technician assists in pharmacy practice in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering patient-centered service and supporting pharmacy operations. PTCB-certified technicians may also coach pharmacy technicians and cashiers on pharmacy systems and pharmacy cash registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.
Comply with state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and comply with the Pharmacy Code of Conduct and company policies.
Use pharmacy systems to enter and verify patient and drug information; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing requirements during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, errors, or damaged goods as applicable.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through outreach and detailing activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and obtain continuing-education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in the operation of pharmacy cash registers.