Pharmacy Technician- Triage
About The Position
This role is based in a new, closed-door pharmacy location with a professional office setting that supports long-term care pharmacy practices. The Pharmacy Technician works under the direct supervision of a licensed pharmacist and as part of a team of Certified Triage Pharmacy Technicians. The role provides customer service to customer facility staff, nursing staff, and prescribers; coordinates backup pharmacy needs; triages prescriptions in the pharmacy computer system; processes some prescription orders and refill requests; and serves as a liaison between the pharmacy and customer healthcare centers.
Requirements
- National Certified Pharmacy Technician certification is required or must be earned within 90 days of employment.
Nice To Haves
- Pharmacy experience is preferred.
- Graduation from a Pharmacy Technician Certification Program is preferred.
Responsibilities
- Provide quality customer service to customer healthcare centers.
- Triage customer service requests by department, urgency, and the information or response required.
- Prioritize daily workflow queues.
- Research questions, issues, and variances and provide resolutions to customers.
- Collect, prioritize, and sort orders, directing them to the appropriate workflow queue.
- Complete new patient entry into the pharmacy system application.
- Review orders for completeness and contact healthcare centers when orders require additional information.
- Initiate pharmacy procedures for urgent forms and communications to healthcare center staff.
- Coordinate and manage the backup order process.
- Enter orders accurately into the pharmacy computer application system when required.
- Prioritize and perform multiple tasks and projects concurrently.
Benefits
- Competitive pay
- Desirable office-setting practice environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
