Triage Pharmacy Technician - (Day Shift)

Polaris Pharmacy Services • Fort Lauderdale, FL

6d • Hybrid

About The Position

The Triage Pharmacy Technician sorts incoming documents and routes them to the appropriate folders, contacts facilities for clarification, and handles inbound service calls. The technician responds courteously to customers, addresses their needs, and uses customer information to help improve the products and services provided. This is a hybrid position with a schedule of 9:00 a.m. to 5:30 p.m. and one Saturday worked per month.

The role requires following government and department policies, including safety, attendance, dress code, and applicable regulations. Duties may vary according to business needs. The position is based at Polaris Pharmacy Services of Ft. Lauderdale in Fort Lauderdale, Florida.

Requirements

• High school diploma or equivalent.
• Pharmacy technician licenses or certifications required by state regulations and the state of practice.
• At least one year of experience working as a pharmacy technician.
• Experience with alphanumeric data entry.
• Ability to manage multiple responsibilities by focusing on one task while keeping track of others.
• Basic math computation skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to read, write, speak, and understand English.
• Ability to work at a moderate speed.
• Good organizational skills and attention to detail.
• Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

• Knowledge of brand-name and generic medications.
• Knowledge of SIG codes.
• Long-term care pharmacy experience.

Responsibilities

• Triage incoming orders according to priority.
• Answer phones and handle customer issues.
• Resolve questions about customer needs and requests.
• Contribute to the evaluation and continuous improvement of client services, policies, and procedures.
• Comply with government and department policies regarding safety, attendance, and dress code.
• Follow applicable government regulations, including HIPAA.
• Consistently follow safety policies and procedures.
• Perform other duties as assigned; duties may vary depending on business needs.

Benefits

• Six paid holidays annually.
• Five sick days annually.
• Up to 10 PTO days annually, with rollover options and milestone bonuses.
• Option to cash out up to 10 PTO hours each quarter.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k).
• Short-term disability insurance.
• Long-term disability insurance.
• Tuition reimbursement.
• Career growth potential.
• Annual on-site voluntary flu vaccines.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED