Pharmacy Technician (Specialty Outreach)
About The Position
The Pharmacy Technician supports specialty pharmacy operations by accurately preparing prescription orders in a timely manner under the direct supervision of a pharmacist. This remote, phone-based Specialty Outreach role involves spending approximately 90% of the workday interacting with patients and healthcare providers, handling customer service and outreach, and supporting prescription processing. The technician contacts medical offices to clarify prescriptions, updates patients on prescription outcomes, supports pharmacist callback queues by obtaining refill authorizations and prescription clarifications, assists with pre-QA and data entry activities, and responds to email escalations. The role also involves maintaining inventory and prescription records, handling discontinued or expired medications and related documentation, and assisting with pharmacy temperature and cleaning logs. The position requires compliance with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements. Candidates must live in and maintain an active pharmacy technician license in Texas, Missouri, or California. Work hours are Monday through Friday, 9:30 AM to 6:00 PM in the employee’s own time zone, with some holidays required when the business is open.
Requirements
- High school diploma or equivalent.
- At least 2 years of pharmacy technician or medical office experience, such as billing, coding, office assistance, or prior authorization/certification.
- Familiarity with drugs commonly used to treat chronic or debilitating illnesses.
- Live in and maintain an active pharmacy technician license in Texas, Missouri, or California.
- Comfort managing high call volumes and interacting with patients and healthcare providers.
- Customer-focused and detail-oriented.
- Proficient with computer systems, including typing at least 40 words per minute.
Nice To Haves
- Specialty pharmacy experience, including Infusion and/or Oncology, is highly preferred.
- National certification through PTCB or ExCPT is highly preferred.
Responsibilities
- Interact with various departments to provide accurately dispensed prescriptions on a timely basis.
- Work under the direct supervision of a pharmacist.
- Conduct patient and healthcare-provider outreach, including contacting medical offices to clarify prescriptions and updating patients on prescription outcomes.
- Support pharmacist callback queues by obtaining refill authorizations and prescription clarifications.
- Assist with pre-QA and data entry activities.
- Respond to email escalations.
- Maintain and update the inventory recap report.
- Retrieve discontinued or expired medications from stock, discard or return them to stock as appropriate, and complete corresponding documentation.
- Maintain prescription logs.
- Assist with maintaining pharmacy temperature and cleaning logs and document maintenance.
- Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Holidays
- Flexible approach to work, with remote, hybrid, field, or office work schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
