Pharmacy Techician Team Ldr

CVS Health • Houston, TX

1d

About The Position

The Pharmacy Technician Team Leader leads and mentors the pharmacy technician team in a customer-facing retail pharmacy while supporting the Pharmacy Manager in pharmacy operations. The position combines office and workflow hours and includes working alongside technicians across pharmacy workstations, modeling customer service, and coaching the team to provide empathetic patient care and maintain operational standards.

The Team Leader builds the technician team by recruiting, interviewing, hiring, and onboarding new technicians, and conducts regular skills validations. In partnership with the Pharmacy Manager, the role provides operational oversight of scheduling, inventory, service, and patient care through goal setting, communication, and performance management. The position includes a paid 50-hour leadership training course to be completed in 4–6 weeks and a six-month development program.

All Pharmacy Technicians must complete CVS’s Pharmacy Technician Training Program and meet applicable state registration, licensing, and certification requirements. Technician duties may initially be restricted until required qualifications are completed. CVS’s COVID-19 vaccination and accommodation requirements may apply to colleagues in certain positions.

Requirements

• At least 18 years of age.
• At least 2 years of experience as a Pharmacy Technician.
• Regular and reliable attendance.
• Ability to concentrate on tasks without distraction.
• Customer service orientation, including helping people in a friendly manner and responding appropriately to customer reactions.
• Verbal and written communication skills, including active listening and effective interaction with customers and colleagues.
• Mathematical reasoning, including calculating prescription days’ supply.
• Problem-resolution skills, including recognizing problems and selecting an appropriate course of action.
• Meet applicable state-level registration, licensure, and national certification requirements.
• Complete the CVS Pharmacy Technician Training Program and applicable requirements before performing unrestricted technician duties.
• Meet the physical demands of the role, including standing and walking for sustained periods, lifting, scanning and bagging items, finger dexterity, reaching, stooping, precision control, close visual acuity, and oral communication.
• Occasionally lift up to 20 pounds and exert up to 20 pounds of force occasionally, up to 10 pounds frequently, or negligible force constantly.

Nice To Haves

• Bachelor’s degree or equivalent.
• Availability to work 30 hours or greater per week and flexible schedules.
• Prior experience as an Advanced Pharmacy Technician or Pharmacy Lead Technician at CVS, or equivalent.
• Management experience in retail, food service/restaurant, or customer service.
• National certification is considered a plus.

Responsibilities

• Serve as a role model, mentor, guide, and leader for the pharmacy technician team.
• Support the Pharmacy Manager in all aspects of pharmacy operations.
• Work alongside the technician team across workflow and pharmacy workstations, modeling customer service and teaching by example.
• Coach and communicate with the team to support empathetic patient care and high operational standards.
• Recruit, interview, hire, and onboard new technicians.
• Conduct regular skills validations for the technician team.
• Partner with the Pharmacy Manager on operational oversight of scheduling, inventory, service, and patient care outcomes.
• Set goals, communicate expectations, and support performance management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ well-being, based on eligibility
• Paid 50-hour leadership training course

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED