SECTION LDR

Orange County Public Schools•Orlando, FL

About The Position

Under general direction, this position performs district-based duties related to processing business and operational records. The role involves analyzing solutions to work situations and serving as a procedural resource for support staff. It functions as a team leader or uses expertise in a narrowly defined technical area. The employee responds to public complaints and inquiries and assists operators and monitors with required paperwork. The position supports daily district transportation activities through administrative, payroll, scheduling, route, reporting, customer-service, and technical-support duties. It may also assist with incidents and accidents, special events, front-desk coverage, employee paperwork, travel arrangements, and other related work as directed. The listed functions are representative and do not exclude other logical assignments. Work generally involves operating a computer and office equipment, entering and reviewing data, and using software and automated work-activity programs. Physical tasks require light effort, may include handling objects weighing 5–10 pounds, and may involve extended periods at a keyboard or workstation. The district will provide reasonable accommodations to qualified individuals with disabilities upon request.

Requirements

High school diploma or GED.
Up to three years of previous experience and/or training in an office environment, or three years of experience in pupil transportation, or an equivalent combination of related education, training, and/or experience that provides the required knowledge, skills, and abilities.
Ability to calculate, compute, summarize, and tabulate data and perform related actions.
Ability to apply principles of persuasion and influence.
Ability to operate equipment, machinery, tools, and materials used in essential functions.
Ability to use reference and descriptive information effectively.
Ability to perform basic arithmetic, calculate decimals and percentages, and, when needed, use fractions and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule instructions and exercise independent judgment to adapt methods and standards to assigned objectives.
Ability to evaluate information against measurable or verifiable criteria and exercise judgment, decisiveness, and creativity.
Ability to exert light physical effort in sedentary-to-light work, including occasional lifting, carrying, pushing, or pulling objects weighing 5–10 pounds.
Ability to work for extended periods at a keyboard or workstation.
Some tasks require visual perception and discrimination and oral communication ability.

Responsibilities

Respond to internal and external customers promptly and courteously, addressing requests, complaints, and inquiries or directing them to the appropriate entity.
Coordinate clerical support staff workloads and schedules when necessary, and advise, guide, and train workgroup employees on departmental policies and procedures.
Perform technical and administrative tasks supporting daily district transportation operations.
Prepare, maintain, verify, and process payroll reports, forms, employee leave documentation, and drivers’ and monitors’ timekeeping records; distribute payroll summaries and paperwork as needed.
Assist employees with leave requests and paperwork, and transmit leave documentation to Personnel/Payroll in a timely manner.
Compile information for route planning and coordinate route bid schedules; print route updates and prepare and distribute Trans Team rosters.
Track and process AVL forms for late buses, review yard lists, and update Trans4U to maintain accurate bus tracking.
Ensure drivers receive field-trip notifications, confirm trips, send reminders, and ensure route coverage by coordinating updates, identifying new students, and arranging replacements for absent drivers and monitors.
Monitor the radio, receive employee absence call-ins, notify dispatch, and prepare daily absentee lists for the assigned area.
Maintain budget account records, reconcile monthly reports, purchase orders, and invoices, prepare customer billing invoices, and investigate vendor invoice variances.
Diagnose, track, and resolve hardware and software issues and provide technical support as needed.
Assist with bus incidents, accidents, and student referrals by collecting videos, paperwork, photographs, and witness statements; ensure incident reports are completed and forward information to management.
Research and analyze data and prepare district-level reports for the State Department of Education and other entities, including statistical information related to FEFP and IDEA programs.
Retrieve, tally, enter, and review daily scorecard information and flag significant findings for management review and follow-up.
Coordinate area manager meetings, including sign-in sheets, coverage, meeting locations, and transportation materials for drivers and monitors.
Review and flag required checks and documents, and handle items such as DOE inspections.
Assist at special events, including supporting bus-loop loading and unloading processes.
Monitor the front desk, answer calls, assist employees, schools, and parents, distribute mail and office supplies, and handle non-routine issues as needed.
Assist drivers and monitors with route sheets, route preferences, student information, electronic badges, and uniforms.
Perform less routine clerical duties and provide backup for other department staff positions.
Monitor copy machines, fax machines, printers, and other office equipment, and arrange routine maintenance or repairs when needed.
Contact district workers’ compensation offices to schedule light-duty workers and coordinate logistics, as assigned.
Assist with basic FMLA-related paperwork, schedule coordination, and duty coverage, as assigned.
Prepare travel arrangements for staff and administrators, as assigned.
Operate computers and relevant word-processing, database, and other software to enter, retrieve, review, or modify data.
Operate equipment and programs associated with department activities, which may include a typewriter, copy machine, fax, SMS, SAP, MapNet, AVL, and Kronos.
Keep current with job-related technology and attend district-supported training to maintain the required technology skill level.
Perform related duties as directed.