Section Ldr

Orange County Public Schools•Orlando, FL

About The Position

Under general direction, this position performs district-based duties associated with processing business and other operational records. The role involves analyzing solutions to work situations and serving as a procedural resource for support staff. It functions as a team leader or as a position requiring expertise in a narrowly defined technical area. The employee receives and responds to public complaints and inquiries and assists transportation operators and monitors with required paperwork. The position supports daily district transportation operations through administrative, payroll, routing, communications, records, reporting, and technical duties. It also provides guidance and training to workgroup employees, coordinates clerical coverage when needed, and provides backup for other departmental positions. Duties may vary by position within the classification; management may assign other logical duties.

Requirements

High school diploma or GED.
Up to three years of previous office-environment experience and/or training, or three years of pupil-transportation experience, or an equivalent combination of related education, training, and experience.
Ability to calculate, compute, summarize, and tabulate data and take related follow-up actions.
Ability to apply principles of persuasion and influence.
Ability to operate equipment, machinery, tools, and materials used in the essential functions.
Ability to use reference and descriptive data and information.
Ability to perform arithmetic, calculate decimals and percentages, and potentially use fractions and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-based instructions; exercise independent judgment; and adapt methods and standards to assigned objectives.
Ability to evaluate information against measurable or verifiable criteria and exercise sound judgment, decisiveness, and creativity.
Ability to exert light physical effort in sedentary to light work, including occasional lifting, carrying, pushing, or pulling objects weighing 5–10 pounds, and to spend extended periods at a keyboard or workstation.
Some tasks require visual perception and discrimination, as well as oral communication ability.

Responsibilities

Respond to internal and external customers accurately, courteously, empathetically, and in a timely manner.
Coordinate clerical support staff workloads and schedules when necessary, including coverage for vacations and lunch periods.
Perform technical and administrative duties supporting daily district transportation activities.
Receive and respond to public information requests, complaints, and inquiries; resolve issues or direct them to the appropriate entity.
Advise the workgroup about departmental policies and procedures, and guide and train employees.
Prepare and maintain payroll reports; alphabetize and process forms; verify information, enter data, and ensure accuracy.
Assist employees with leave requests and paperwork, and submit employee leave information to Personnel/Payroll promptly.
Process drivers’ and monitors’ payroll sheets and timekeeping documentation, and distribute payroll summaries.
Assist with route-planning information and coordinate route-bid schedules with transportation staff and managers; print route updates for drivers and prepare and distribute team rosters.
Track and process AVL forms for late buses and update Trans4U based on daily yard-list reviews so buses are accurately tracked.
Ensure drivers receive field-trip notifications promptly, confirm trips, and send reminders.
Ensure adequate route coverage by sending updates to Routing, identifying new students, and arranging replacements for absent drivers and monitors.
Monitor the radio to support drivers, receive employee absentee call-ins, notify dispatch, and prepare daily absentee lists for the assigned area.
Maintain budget account strips and balances; reconcile monthly reports, purchase orders, and invoices; prepare customer invoices and investigate vendor invoice variances.
Diagnose, track, and resolve hardware and software problems and provide technical support as needed.
Assist with bus incidents, accidents, and student referrals by gathering video, paperwork, photographs, and witness statements; ensure incident reports are completed and forward information to management.
Research and analyze data for district-level reports to the State Department of Education and similar entities, including compiling statistical information for FEFP and IDEA programs.
Retrieve, tally, enter, and review daily scorecard information; flag significant findings for management review and follow-up.
Coordinate area-manager meetings, including sign-in sheets, midday coverage, meeting locations, and transportation materials for drivers and monitors.
Review and flag items such as CDL documentation, dexterity tests, and physicals, and handle DOE inspection materials.
Assist at special events, including supporting bus-loop loading and unloading of students.
Monitor the front desk, answer calls, guide employees, schools, and parents, distribute mail and office supplies, and handle non-routine issues.
Assist drivers and monitors by distributing route sheets, recording route preferences during bids, looking up student information, obtaining electronic badges, and distributing uniforms.
Perform less routine clerical duties and provide backup for other departmental staff positions.
Monitor office equipment use and arrange routine maintenance and repairs when needed.
Contact workers’ compensation offices to schedule light-duty workers and coordinate logistics when assigned.
Assist with basic FMLA paperwork, schedule coordination, and duty coverage when assigned.
Prepare travel arrangements for staff and administrators when assigned.
Use computers and software to enter, retrieve, review, and modify data, and operate departmental equipment and systems, including typewriters, copiers, fax machines, SMS, SAP, MapNet, AVL, and Kronos.
Keep current with job-related technology and attend district-supported training to maintain the required skill level.
Perform other related duties as directed.