Pharmacy Techician Team Ldr

CVS Health•Houston, TX

3d•$21 - $32

About The Position

CVS Health’s Pharmacy Technician Team Leader leads and mentors the pharmacy technician team in a customer-facing retail pharmacy while supporting the Pharmacy Manager across pharmacy operations. The position combines office responsibilities with hands-on workflow work across pharmacy workstations, modeling customer service and empathetic patient care while maintaining operational standards. The leader builds the team through recruiting, interviewing, hiring, and onboarding, and conducts regular skills validations. In partnership with the Pharmacy Manager, the role provides operational oversight of scheduling, inventory, service, and patient care through goal setting, communication, and performance management. The role includes a paid 50-hour leadership training course to be completed in 4–6 weeks and a six-month ongoing development program. Pharmacy Technicians must complete CVS’s Pharmacy Technician Training Program and meet applicable state registration, licensing, and certification requirements. Technician duties may initially be restricted until the necessary requirements are completed. The position is full-time, with 40 anticipated weekly hours.

Requirements

At least 18 years of age.
At least 2 years of experience as a Pharmacy Technician.
High school diploma or GED required under Required Qualifications.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Regular and reliable attendance.
Ability to maintain attention and focus on tasks without distraction.
Customer service orientation, including helping people in a friendly manner and responding appropriately to customer reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills, such as calculating a prescription’s days’ supply.
Problem-resolution skills, including recognizing problems and choosing an appropriate course of action.
Ability to meet the listed physical demands, including standing and walking for sustained periods, handling items, reaching, bending, close visual work, and occasional lifting up to 20 pounds.

Nice To Haves

Bachelor’s degree or equivalent.
Availability to work 30 hours or more per week and flexible schedules.
Prior experience as an Advanced Pharmacy Technician or Pharmacy Lead Technician at CVS, or equivalent experience.
Management experience in retail, food service/restaurant, or customer service.
National certification is considered a plus.

Responsibilities

Serve as a role model, mentor, guide, and leader for the pharmacy technician team.
Support the Pharmacy Manager in all aspects of pharmacy operations.
Work alongside the team across pharmacy workstations and model high-quality customer service.
Coach and communicate with the team to promote empathetic patient care and strong operational standards.
Recruit, interview, hire, and onboard pharmacy technicians.
Conduct regular skills validations for the entire technician team.
Partner with the Pharmacy Manager on scheduling, inventory, service, and patient care outcomes through goal setting, communication, and performance management.
Complete the paid leadership training course and ongoing leadership development program.
Complete CVS’s Pharmacy Technician Training Program and satisfy applicable state requirements.