Pharmacy Technician Supervisor - Intake

Onco360•Louisville, KY

2d•Onsite

About The Position

Onco360 Pharmacy is hiring a Pharmacy Technician Supervisor for its Intake team. This full-time role is based at the Louisville, Kentucky pharmacy and is intended for candidates who live within a commutable distance. The schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m. Eastern Time. The position supports Onco360’s specialty pharmacy program and its mission to serve people facing cancer and rare diseases. The supervisor manages communications received by the pharmacy from patients and prescribers, along with prescription-related communications. Duties include routing communications to the appropriate departments; processing incoming faxes and electronic prescriptions; setting up patient profiles and creating drug orders; and contacting prescribers for refill prescriptions. The role requires knowledge of prescription data entry and pharmacy terminology. It also provides quality control through reviews of patient profiles and orders for accuracy and productivity. The supervisor leads and develops Intake staff, supports day-to-day pharmacy operations, monitors workflow and service levels, and adjusts staffing to meet work volume. In collaboration with pharmacy management, the supervisor contributes to recruitment, hiring, orientation, training, coaching, performance management, and corrective action. The role also supports compliance with applicable laws, REMS programs, professional practice requirements, and patient confidentiality rules.

Requirements

High school diploma or GED.
Pharmacy technician license or registration as required by state law.
Previous pharmacy intake experience.
Nationally Certified Pharmacy Technician; PTCB certification is listed as required.
At least 4 years of pharmacy experience.
Previous leadership experience.
Excellent interpersonal skills and ability to work with all levels of management and staff.
Broad knowledge of pharmacy terminology and processes, including sig codes, Roman numerals, and brand and generic medication names.
Advanced typing, math, and analytical skills.
Ability to work independently, meet deadlines efficiently, and remain flexible.
Excellent verbal and written communication skills, attention to detail, time-management skills, and leadership ability.

Nice To Haves

Associate or bachelor’s degree.
Advanced Certified Pharmacy Technician credential.
Specialty pharmacy experience or knowledge of specialty pharmacy operations.
At least 5 years of pharmacy experience.
At least 1 year of supervisor experience.
Leadership skills and independent decision-making ability.
Ability to conduct research and be resourceful and self-reliant.

Responsibilities

Supervise Intake staff and foster a positive working environment that promotes teamwork and helps reduce employee relations issues and turnover.
Communicate across pharmacy and corporate teams and with patients, and resolve issues effectively.
Create patient profiles and process orders from electronic prescription and fax queues in a timely manner.
Request refill prescriptions as appropriate and manage incoming documents from the fax server.
Assist the Manager with day-to-day pharmacy operations and implementation of procedures to ensure accurate, timely pharmacy services.
Work with pharmacy management to recruit, select, hire, orient, develop, and train associates.
Evaluate and coach Intake staff, use performance management practices to set expectations and motivate employees, and collaborate with management on corrective and disciplinary actions when needed.
Monitor and report daily activity and workflow of vertical team members, including Pulse reporting.
Help control operating expenses through effective use of personnel, equipment, and supplies within the approved budget.
Develop a working understanding of the job functions performed by each team member.
Work with the Intake Manager and/or Director of Pharmacy Operations on additional responsibilities, projects, implementations, and initiatives as needed.
Perform pharmacy-related activities in accordance with state and federal laws and REMS programs.
Maintain a safe and clean pharmacy and comply with professional practice and patient confidentiality requirements.
Complete related tasks and other duties as assigned.