Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Holland Charter Township, MI

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician knowledge and skills, support progress toward Pharmacy Technician Certification Board (PTCB) certification, and prepare employees for a career in pharmacy care. Walgreens will train applicants who are new to pharmacy work as well as experienced pharmacy technicians. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role supports pharmacy operations, prescription processing, customer service, inventory, and other Pharmacy Department duties. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a positive customer experience. The role also includes completing designated training and maintaining required certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in use of pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers and maintain respectful relationships with coworkers.
Follow the Pharmacy Code of Conduct, Good Faith Dispensing policy, and pharmacy error and Quality Improvement Program procedures; promptly report prescription errors to the pharmacist on duty.
Assist the pharmacist with scheduling and maintaining workflow.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare providers and community organizations.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, orderly, and in good condition.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.