Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•West Allis, WI

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, combining paid work and training through an ASHP- and Department of Labor-recognized Pharmacy Technician Training Program. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and support candidates in earning and maintaining Pharmacy Technician Certification Board (PTCB) certification or state-required certification/registration. The role is patient- and customer-focused, with technicians interacting directly with customers and developing patient relationships while using pharmacy systems and technology. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and department operations. Duties include processing prescriptions and patient and drug information, supporting prescription fulfillment, assisting with workflow and inventory, handling sales and clerical tasks, and helping provide clinical services as required. PTCB-certified technicians may also coach pharmacy technicians and cashiers in pharmacy systems and register operations. The position models Walgreens customer-service practices, maintains professional relationships with customers, patients, coworkers, and local healthcare providers, and completes training and continuing education. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience is preferred; prior Walgreens experience, math and computer skills, inventory-control knowledge, and PTCB certification are also preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Follow state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist the pharmacist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately and follow company policies and procedures, including the Quality Improvement Program and Good Faith Dispensing policy.
Register related sales on an assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve issues, help locate over-the-counter products, and provide a positive customer experience.
Model customer-service practices and develop relationships with customers and patients.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods as required.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, when required.
Help coordinate clinical services with Walgreens healthcare clinics and external providers.
Assist pharmacy management and staff in maintaining relationships with local medical professionals and healthcare organizations through detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.