Pharmacy Technician - Patient Services Representative

BrightSpring Health Services • Irving, TX

7d

About The Position

The Pharmacy Technician - Patient Services Representative performs technical and clerical tasks related to preparing, labeling, and dispensing pharmaceuticals and contributes to inventory and quality assurance activities. The role coordinates patient referrals, admissions, care activities, and the preparation of IV therapies and home medical equipment orders, working with pharmacists, nurses, customer service, distribution, and other team members. It also responds to patient and healthcare professional inquiries, maintains patient records, and supports regulatory compliance and quality improvement. The schedule is Monday through Friday between 8:00 a.m. and 6:00 p.m.; the position also requires the ability to work scheduled on-call evenings and weekends. This role has no supervisory responsibility.

Requirements

• Successful completion of an approved or accredited pharmacy technician training program.
• Registered pharmacy technician license in the state of practice, as required by state regulations.
• National Pharmacy Technician Certification as required by the state board of pharmacy in the state of practice.
• One to three years of related pharmacy experience in a home care, retail, or pharmacy setting.
• General knowledge of drug terminology, pharmaceutical calculations, drug use, and aseptic techniques.
• Ability to work a flexible schedule, including scheduled on-call evenings and weekends.
• Effective mathematical and communication skills.
• Basic pharmacy knowledge, including the ability to read and interpret prescriptions.
• Ability to work independently, accurately, and efficiently.
• Ability to perform constant sitting and keyboard typing, occasional standing and walking, and push, pull, lift, or carry 10–30 pounds.

Nice To Haves

• IV certification preferred.

Responsibilities

• Coordinate and facilitate new referrals and admissions in collaboration with nurses, customer service, and distribution.
• Conduct and document initial and ongoing assessments of patient, drug, and disease information to identify actual or potential drug-related problems or needs; escalate concerns to a clinician as needed.
• Answer inquiries from patients, families, physicians, and other healthcare professionals, escalating to a clinician as needed.
• Maintain thorough and appropriate documentation in customer and patient records of clinical activities and communications with patients, physicians, and other healthcare professionals.
• Coordinate and schedule preparation of IV therapies and home medical equipment orders with assistance from the pharmacist.
• Help coordinate patient care activities with pharmacists, nurses, other technicians, and patient care coordinators.
• Prepare labels, prescriptions, and compounding or mixing worksheets, and complete and maintain product lot numbers, expiration dates, and batch records.
• Generate delivery and pick slips under pharmacist supervision, and pick and pull supplies and home medical equipment.
• Obtain supply inventories from patients or clients, communicate information to the pharmacist as required, and document communications in patient progress notes in the pharmacy computer system.
• Participate in branch management, department, and intra-departmental meetings and quality improvement activities.
• Follow accreditation, OSHA, FDA, state, local, and federal regulations and standards relevant to infusion pharmacy and home medical equipment.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings and Flexible Spending Accounts, including up to $5,000 for childcare
• Tuition discounts and reimbursement
• 401(k)
• Company-paid time off
• Shift differential
• DailyPay
• Pet insurance
• Employee wellness and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed