Pharmacy Technician - Medication History Specialist

Mass General Brigham • Boston, MA

3d • $24 - $33 • Onsite

About The Position

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician III performs advanced technical and operational duties to support safe, timely pharmacy services and medication distribution in compliance with departmental procedures and applicable state and federal regulations. The technician prepares, packages, labels, and distributes medications and supplies; supports inventory control and storage standards; documents work in pharmacy information systems; completes quality and safety checks, including storage audits; escalates discrepancies; and handles controlled substances according to policy. The role also monitors daily operations for process compliance and supports onboarding and technical training, including site-specific documentation and competency tracking.

The position supports pharmacy operations by preparing and distributing medications and healthcare products for pharmacist verification, managing inventory and medication distribution, operating pharmacy technology and equipment, and following medication-safety, cleanroom, documentation, quality assurance, competency, and regulatory requirements. It also involves communicating with patients and healthcare professionals to gather and reconcile medication information, resolve access barriers, and coordinate continuity of care. Other duties include audits, reconciliation, discrepancy investigations, workflow improvement, reporting, training, and competency assessments.

This is an onsite, regular position scheduled for 40 hours per week, with a rotating shift. Patient care is not required. The role requires a Massachusetts pharmacy technician license and national pharmacy technician certification.

Requirements

• High school diploma or equivalent.
• Massachusetts Pharmacy Technician License.
• Board Certified Pharmacy Technician certification from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT).
• 2–3 years of experience as a pharmacy technician required; experience in a healthcare or retail pharmacy setting is preferred.
• Understand HIPAA privacy rules and use discretion when handling patient-related information.
• Read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
• Adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
• Perform math calculations associated with assigned responsibilities.
• Work collaboratively in a team environment and distinguish routine functions from those requiring a pharmacist's professional judgment.
• Maintain sustained attention and care on routine, repetitive tasks.
• Handle controlled substances in accordance with state regulations.
• Multitask and prioritize tasks under time constraints, and organize and maintain efficient work areas.
• Use area-specific technology, including robotics, automation, software, equipment, and information systems.
• Troubleshoot area-specific technology, including robotics, automation, software, equipment, and information systems.
• Demonstrate initiative and self-motivation to complete work with minimal supervision.
• Precept, coach, and provide constructive feedback to junior technicians and trainees.

Nice To Haves

• Experience in a healthcare or retail pharmacy setting.
• Knowledge of aseptic technique and proper cleanroom practices for roles performing sterile compounding, if applicable.

Responsibilities

• Support safe and efficient pharmacy operations under pharmacist or pharmacy leadership direction and in accordance with organizational policies and applicable laws and regulations.
• Prepare, fill, label, package, repackage, compound, and dispense medications and healthcare products for pharmacist verification, including sterile preparations when assigned and qualified.
• Manage medication inventory and distribution, including receiving, storage, replenishment, delivery, returns, recalls, expired products, and controlled or investigational medication accountability.
• Operate pharmacy technology and equipment, including automated dispensing cabinets, robotics, software, information systems, and cleanroom or compounding equipment.
• Follow medication safety, cleanroom, environmental monitoring, documentation, quality assurance, competency, and regulatory compliance requirements for the assigned practice area.
• Communicate with patients, caregivers, pharmacists, providers, nurses, insurers, and pharmacies to gather information, reconcile medications, resolve access barriers, and coordinate continuity of care.
• Conduct audits, transaction monitoring, reconciliation, data analysis, and discrepancy investigations, including controlled-substance diversion prevention activities when applicable.
• Support operational improvement by organizing workflow, preparing reports, identifying corrective actions, and assisting with staff training, onboarding, and competency assessments.
• Perform other technical, administrative, and pharmacy support duties as assigned.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED