Pharmacy Technician - Medication History Specialist

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician III performs advanced technical and operational duties to support safe, timely pharmacy services and medication distribution in compliance with departmental procedures and applicable state and federal regulations. The technician prepares, packages, labels, and distributes medications and supplies; supports inventory control and storage standards; documents work in pharmacy information systems; completes quality and safety checks, including storage audits, and escalates discrepancies; and handles controlled substances according to policy. The role also monitors daily operations for process compliance and supports onboarding and technical training, including site-specific documentation and competency tracking. This onsite role is based at 275 Charles Street and is scheduled for 40 hours per week on a rotating shift. Patient care is not required. The position is classified as regular employment. The hourly pay range is $23.93–$33.37, with potential differentials, premiums, bonuses, and recognition programs as applicable. Mass General Brigham is a not-for-profit organization supporting patient care, research, teaching, and community service. It describes its workplace as committed to exceptional care, high-performing teams, and advancing medical discoveries.

Requirements

High school diploma or equivalent required.
Massachusetts Pharmacy Technician License required.
Board Certified Pharmacy Technician certification from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) required.
Two to three years of experience as a pharmacy technician required; healthcare or retail pharmacy experience preferred.
Understand HIPAA privacy rules and use discretion when handling patient-related information.
Read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
Adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
Perform math calculations associated with assigned responsibilities.
Work collaboratively in a team environment.
Distinguish routine functions from those requiring a pharmacist's professional judgment.
Maintain sustained attention and care on routine, repetitive tasks.
Handle controlled substances in accordance with state regulations.
Multitask and prioritize tasks under time constraints, and organize and maintain efficient work areas.
Use area-specific technology, including robotics, automation, software, equipment, and information systems.
Troubleshoot area-specific technology, including robotics, automation, software, equipment, and information systems.
Demonstrate initiative and self-motivation to complete work with minimal supervision.
Precept, coach, and provide constructive feedback to junior technicians and trainees.
Know aseptic technique and proper cleanroom practices for roles performing sterile compounding, if applicable.

Nice To Haves

Experience in a healthcare or retail pharmacy setting.
Knowledge of aseptic technique and proper cleanroom practices for sterile-compounding duties, if applicable.
Assessment-based certificate, if appropriate for the role.

Responsibilities

Support safe and efficient pharmacy operations under the direction of a pharmacist or pharmacy leadership, following organizational policies and applicable laws and regulations.
Prepare, fill, label, package, repackage, compound, and dispense medications and healthcare products for pharmacist verification, including sterile preparations when assigned and qualified.
Manage medication inventory and distribution, including receiving, storage, replenishment, delivery, returns, recalls, expired products, and controlled or investigational medication accountability.
Operate pharmacy technology and equipment, including automated dispensing cabinets, robotics, software, information systems, and cleanroom or compounding equipment.
Follow medication safety, cleanroom, environmental monitoring, documentation, quality assurance, competency, and regulatory compliance requirements applicable to the assigned practice area.
Communicate with patients, caregivers, pharmacists, providers, nurses, insurers, and pharmacies to gather information, reconcile medications, resolve access barriers, and coordinate continuity of care.
Conduct audits, transaction monitoring, reconciliation, data analysis, and discrepancy investigations, including controlled-substance diversion prevention activities when applicable.
Support operational improvement by organizing workflow, preparing reports, identifying corrective actions, and assisting with staff training, onboarding, and competency assessments.
Perform other technical, administrative, and pharmacy support duties as assigned.
Monitor daily operations for process compliance and support onboarding and technical training, including site-specific documentation and competency tracking.