Pharmacy Technician II + Customer Support

Good Pill • Lawrenceville, GA

19d

About The Position

Good Pill is building a pharmacy focused on providing Georgia families with transparent, affordable access to medication. The Pharmacy Technician II + Customer Support role combines prescription fulfillment and inventory responsibilities with patient-facing support. The technician handles incoming medication orders, selects and repackages donated medications into patient vials, and maintains inventory. As part of the Patient Navigation team, the technician responds to patient questions, helps resolve account or medication issues, and supports patients as they set up accounts and use the online ordering tools. The role also includes administrative and operational tasks as needed.

This is a full-time position requiring 40 hours per week, Monday through Friday, from 9:30 a.m. to 6:00 p.m. The position is located near Sugarloaf Mills, off I-85 between Duluth and Lawrenceville, and pays $23 per hour.

Requirements

• At least 2 years of experience as a pharmacy technician in a high-energy retail setting.
• A Georgia Pharmacy Technician license in good standing.
• COVID-19 vaccination.
• Experience with all tasks involved in filling prescriptions under pharmacist supervision, from entering orders into software and selecting products to repackaging medications and applying appropriate postage to envelopes.
• Excellent customer service and the ability to communicate by phone, text, and email.
• Technology proficiency, including experience with pharmacy software, customer management platforms, and GSuite, and the ability to navigate and troubleshoot systems.
• Reliability, punctual attendance, and commitment to high performance.
• Ability to pass a background check.
• Ability to meet the stated physical requirements, including handling objects weighing up to 40 pounds.

Nice To Haves

• Enthusiasm for joining a startup team and working in a fast-paced environment.
• Interest in driving process improvements and using technology to improve efficiency.
• Passion for improving pharmacy services in Georgia and using technology to develop scalable solutions that put families’ health first.

Responsibilities

• Handle incoming medication orders and select the correct medication from the donated-drug inventory.
• Fill prescriptions accurately by repackaging donated drugs from unit-dose packaging into patient vials.
• Manage inventory by removing expired products, adding new items to inventory software, and ordering supplies such as vials and envelopes.
• Respond to patient inquiries by phone, text, and email, and troubleshoot account or medication issues.
• Help patients set up accounts and place orders, and explain how to use Good Pill’s services and online tools.
• Assist with administrative and operational tasks as needed.

Benefits

• Medical, dental, and vision insurance premiums fully paid by the company, starting the first of the month after joining.
• More than six weeks of paid time off, including over two weeks of company holidays, two weeks of vacation, and two weeks of sick leave.
• A 4% 401(k) match for full-time employees, with traditional and Roth contribution options.
• A professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed