EUV Customer Support Technician II

ASML•Chandler, AZ

1d•Onsite

About The Position

ASML’s Customer Support organization installs, qualifies, maintains, upgrades, and repairs advanced lithography systems at customer sites. The EUV Customer Support Technician II provides first-line technical support for ASML equipment in a customer manufacturing environment. This hands-on role involves preventive maintenance, troubleshooting, repairs, upgrades, and system recovery, working closely with engineers, technicians, and customers while prioritizing safety, quality, and customer satisfaction. The technician follows service procedures, maintenance plans, work instructions, and customer requirements; documents service activity; and coordinates with colleagues and leadership to support equipment performance and business priorities. The role also requires ongoing technical learning, adaptability, collaboration, and participation in continuous improvement. Work takes place in semiconductor cleanrooms and may involve compressed 12-hour shifts, nights, weekends, holidays, overtime, travel, and support for multiple customer locations. Candidates must be authorized to work in the United States without current or future employer sponsorship and must be legally authorized to access controlled technology before beginning work.

Requirements

Associate degree in Engineering, Electronics, Mechanical Technology, Mechatronics, or a related technical field; or technical certification with relevant industry experience; or 1–2 years of technical experience in a related environment.
Mechanical and electrical aptitude.
Ability to use common hand tools and test equipment.
Ability to read and interpret technical procedures, work instructions, and documentation.
Basic computer proficiency, including Microsoft Office applications and data entry systems.
Strong commitment to safety, quality, accountability, and customer service.
Initiative, curiosity, and desire to learn in a highly technical environment.
Self-motivation and ownership of personal development and technical skill progression.
Problem-solving and analytical skills.
Strong attention to detail and accuracy.
Ability to work independently within established procedures and effectively as part of a team.
Strong verbal and written communication skills.
Adaptability and resilience in a fast-paced environment with changing priorities.
Continuous improvement mindset and willingness to identify ways to improve quality, efficiency, and customer satisfaction.
Ability to build positive working relationships and contribute to a collaborative team culture.
Ability to work a compressed workweek schedule with 12-hour shifts, typically 7:00 AM–7:00 PM or 7:00 PM–7:00 AM.
Ability to work days, nights, weekends, holidays, and overtime as business needs require.
Ability to travel domestically and internationally for training and business support, and to support multiple customer locations as needed.
Ability to work for extended periods in semiconductor manufacturing cleanrooms and comply with customer site safety and operational requirements.
Ability to wear cleanroom garments and PPE, including coveralls, hood, booties, gloves, and safety glasses.
Ability to frequently stand, walk, bend, kneel, crouch, reach, twist, climb, and work in confined spaces.
Ability to use hands and fingers to operate tools, equipment, and computer systems.
Ability to lift and move up to 35 pounds.
Ability to work at heights using ladders, platforms, and fall-protection equipment when required.
Ability to perform work requiring close vision, color vision, depth perception, peripheral vision, and focus adjustment.
Work authorization in the United States without the need for employer sponsorship now or in the future.
Legal authorization to access controlled technology before beginning work.

Nice To Haves

Demonstrated history of learning new technical skills and taking on increasing responsibility.
Experience in fast-paced technical environments requiring adaptability, ownership, and initiative.
Military, semiconductor, field service, advanced manufacturing, or similar experience supporting complex equipment.
Evidence of self-directed growth through certifications, training, process improvement initiatives, mentoring, or leadership responsibilities.

Responsibilities

Perform installation, qualification, preventive maintenance, upgrades, repairs, and recovery activities on ASML systems.
Execute service procedures and maintenance plans according to work instructions and quality standards.
Perform basic troubleshooting and corrective actions, escalating issues when additional technical support is required.
Operate safely around complex semiconductor manufacturing equipment using specialized tools and equipment.
Support system performance and uptime through timely, accurate maintenance activities.
Document service activities, labor tracking, parts usage, and service reports accurately.
Open, maintain, and close service orders according to established procedures.
Handle, package, and manage tools, materials, and replacement parts for field service activities.
Follow standardized procedures, schedules, and customer requirements while maintaining accuracy and quality.
Coordinate activities with engineers, senior technicians, and management to support business priorities.
Communicate work progress, equipment status, and technical issues to customers, coworkers, engineers, and leadership.
Build positive working relationships through professionalism, collaboration, and responsiveness.
Participate in knowledge-sharing activities and continuous improvement initiatives.
Maintain technical proficiency through training, certifications, and development opportunities.
Stay current on equipment updates, engineering changes, and new technologies.
Identify opportunities to improve efficiency, quality, safety, and customer satisfaction.
Follow ASML and customer safety requirements, procedures, and cleanroom protocols; use required PPE.
Stop work and escalate concerns when unsafe conditions or unclear instructions are identified.