Customer Support Technician
About The Position
The Customer Support Technician supports technology hardware and software systems and provides in-person and remote technical assistance to customers. The role includes asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources, with an emphasis on clear communication and consistent follow-through. This is an entry-level Tier 1 position handling low- to medium-complexity issues under general guidance from senior IT staff and using documented procedures and checklists. The position works onsite during operating hours between 7:00 a.m. and 6:00 p.m., Monday through Friday, participates in an after-hours evening and weekend on-call rotation, and travels to remote locations as needed. The technician must be able to lift 50 pounds.
Requirements
- High school diploma or equivalent.
- 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge.
- Ability to quickly learn new systems in a fast-paced environment.
- Strong problem-solving, analytical thinking, and adaptability.
- Ability to manage multiple priorities and work independently or as part of a team.
- Effective under pressure, with strong organizational and time-management skills.
- Proficiency in Microsoft Office 365 applications, including Outlook, Excel, Word, and Teams, and Windows 10/11.
- Ability to lift 50 pounds.
Nice To Haves
- Relevant degrees, certificates, or additional education.
- IT enterprise experience.
- Knowledge of virtual meeting applications such as MS Teams, Zoom, and GoTo.
- Knowledge of audiovisual equipment, including Microsoft Teams Rooms certified devices.
Responsibilities
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist with coordinating audiovisual setups and provide video conferencing support.
- Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related issues, and develop plans to resolve, repair, or replace resources as needed.
- Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
- Collaborate with and assist other areas of the IT department on projects and initiatives.
- Work onsite during operating hours between 7:00 a.m. and 6:00 p.m., Monday through Friday.
- Participate in an after-hours evening and weekend on-call rotation.
- Travel to remote locations to provide support as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
