Customer Support Technician III

Applied Materials•Chandler, AZ

11d•$23 - $31•Onsite

About The Position

Applied Materials is hiring a Customer Support Technician III in Chandler, Arizona. The role plans and performs maintenance and technical support on Applied Materials systems within an assigned territory and customer accounts. It includes preventive and remedial maintenance, system start-ups, troubleshooting, customer instruction, equipment performance monitoring, and coordination with customer management. The technician may need technical assistance with daily responsibilities and provides technical assistance to less experienced Applied personnel. This is a physically demanding role that generally involves working in a clean room and using appropriate personal protective equipment. The position requires extensive walking and standing, working in tight spaces, and using hand and power tools. The role is full-time, regular, and does not require travel. Relocation is not offered.

Requirements

Developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.
Good understanding of how the team integrates with others to achieve objectives.
Ability to provide solutions to atypical or infrequently occurring problems based on existing precedents or procedures.
Ability to exchange information regularly using communication skills.
Ability to walk extensively, stand for extended periods, work in tight spaces, bend, squat, twist, kneel, reach, and climb stairs and ladders.
Ability to lift up to 35 lbs.
Ability to distinguish between colors.
Ability to work in an environment with noise that may be difficult for some individuals with noise sensitivity.
Ability to use hand and power tools.
Ability to use appropriate personal protective equipment in clean-room work, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Nice To Haves

May provide informal guidance and support to more junior team members.

Responsibilities

Assist in planning the daily work schedule within the assigned territory to complete preventive and remedial maintenance.
Use escalation policies as required to keep management informed of equipment-down situations.
Verify and approve the operational quality of system equipment.
Perform periodic maintenance on systems at daily, weekly, monthly, quarterly, biannual, and annual intervals within established time frames, and perform wet cleans as required.
Instruct customers in the operation and maintenance of systems.
Troubleshoot and correct process variations on systems, sometimes with assistance from senior engineers.
Assume responsibility for complete customer satisfaction within assigned accounts.
Assist in planning, communicating, and coordinating support plans with customer management.
Perform start-up, warranty, paid service, and service contract activities.
Perform TIER II start-ups within established time frames and assist with TIER III start-ups.
Provide technical assistance to less experienced Applied personnel and use training and experience to identify some process-related system problems.
Serve as the Company liaison with customer front-line management on administrative and technical matters for assigned projects.
Assist in preparing for and participate in customer meetings.
Develop and implement plans to increase productivity.
Track equipment performance and plan uptime improvements.
Use Statistical Process Control knowledge and Quality Improvement Process methods and terminology.
Plan and execute support activities on a wide range of Applied Materials systems.