Customer Support Specialist III
About The Position
The Customer Support Specialist provides assistance to customers, Sales, Facility Operations, the Customer Service Manager, and management by coordinating office services such as data entry, clerical work, records control, form creation, and report preparation. The role processes orders, prepares correspondence, and fulfills customer needs to support customer satisfaction. It also helps ensure the steady and courteous flow of internal and external communications, including telephone and email messages. The position supports waste profile approval and characterization, customer and contract records, operational inquiries, shipment documentation, reports, and billing adjustments. It requires customer-service skills, attention to detail, professionalism, communication and problem-solving abilities, and the ability to manage multiple assignments in a team environment.
Requirements
- Three or more years of related customer service experience.
- Customer-service orientation and the ability to actively listen to understand customer requests.
- Good communication skills and attention to detail.
- Professionalism and problem-solving ability.
- Ability to operate office equipment such as a scanner, calculator, copier, computer, and facsimile machine.
- Ability to identify trends and data patterns.
- Ability to coordinate and manage multiple projects.
- Ability to work within a team environment and handle multiple assignments simultaneously.
Nice To Haves
- Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
- Familiarity with DOT regulations.
- Knowledge of the MS Office Suite.
Responsibilities
- Communicate with customers by phone, email, or in person to obtain information and ensure accurate and timely waste profile approval.
- Assist and provide support to internal and external customers.
- Assist customers with waste characterization and related documentation in accordance with facility, state, and federal regulations.
- Maintain customer profiles and the contract filing system.
- Coordinate completion of profile and contract forms, collect deposits, prepare change-of-address records, and issue discontinuance orders.
- Research operational concerns, questions, and discrepancies.
- Prepare and transmit reports and waste shipment summaries.
- Prepare manifests for mailing, scanning, or emailing.
- Process memos, correspondence, reports, and other documents.
- Review billing adjustments.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical benefits coverage.
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
