Customer Support Specialist III

Republic Services•Richmond, VA

16h

About The Position

The Customer Support Specialist provides assistance to customers, Sales, Facility Operations, the Customer Service Manager, and management by coordinating office services such as data entry, clerical work, records control, form creation, and report preparation. The role processes orders, prepares correspondence, and fulfills customer needs to support customer satisfaction. It also facilitates courteous, timely internal and external communications by phone and email. The specialist supports waste profile approval and customer documentation, maintains customer profiles and contract records, researches operational concerns, and prepares reports, shipment summaries, and manifests. The position also processes documents and reviews billing adjustments. The job description states that duties may include other related work as assigned.

Requirements

At least 3 years of related customer service experience.
Customer-service orientation and the ability to actively listen to customers and understand their requests.
Good communication skills and attention to detail.
Ability to operate office equipment, including a scanner, calculator, copier, computer, and facsimile machine.
Professionalism and problem-solving ability.
Ability to identify trends and data patterns.
Ability to coordinate and manage multiple projects and handle multiple assignments simultaneously.
Ability to work within a team environment.

Nice To Haves

Knowledge of RCRA as it relates to waste characterization and waste processing protocols.
Familiarity with DOT regulations.
Knowledge of the MS Office Suite.

Responsibilities

Communicate with customers by phone, email, or in person to obtain information needed for accurate and timely waste profile approval.
Assist and provide support to internal and external customers.
Assist customers with waste characterization and related documentation in accordance with facility, state, and federal regulations.
Maintain customer profiles and the contract filing system.
Coordinate completion of profile and contract forms, collect deposits, prepare change-of-address records, and issue discontinuance orders.
Research operational concerns, questions, and discrepancies.
Prepare and transmit reports and waste shipment summaries.
Prepare manifests for mailing, scanning, or emailing.
Process memos, correspondence, reports, and other documents.
Review billing adjustments.
Perform other related duties as assigned.