Support Technician III

City of Broken Arrow•Broken Arrow, OK

About The Position

Under general supervision, the Support Technician III provides technical assistance to users, installs and maintains computer software and systems, and provides configuration guidance to Help Desk Technicians. This position is designated safety sensitive and is subject to random drug testing under City policies. The role supports desktop and laptop computers, peripherals, software applications, network cabling, and related equipment across City facilities. It includes responding to user requests, maintaining asset records, coordinating equipment repairs, supporting meetings, and participating in after-hours and weekend on-call coverage. Other duties may be assigned.

Requirements

Bachelor's degree in Information Technology or a related field and at least one year of IT Help Desk or related work experience; or at least five years of IT Help Desk or related work experience; or an equivalent combination of relevant education, training, and experience.
Possess or be able to readily obtain a valid Oklahoma Class D Driver's License.
Complete the required verification of credentials and other information, background check, and drug/physical screening as a condition of an employment offer.
The position is safety sensitive and subject to random drug testing under City policies.

Responsibilities

Assist staff with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software applications.
Answer help desk phone calls and emails and assist end users with hardware and software problems.
Receive assets, move equipment within or between facilities, and carry out equipment replacement activities.
Update the asset management system to reflect work performed.
Perform minor desktop hardware repairs on PC equipment and peripherals not covered by vendor maintenance agreements.
Coordinate timely repair of PC equipment covered by maintenance agreements.
Participate in the on-call rotation for after-hours and weekend support.
Provide IT support at Council meetings on a rotating basis.
Train and orient users on the use of hardware and software.
Assist with installing local area network cabling systems and equipment such as network interface cards, hubs, and switches.
Terminate, test, and repair network cabling throughout City buildings and facilities.
Configure, install, test, repair, and update Windows operating system images for the City desktop and laptop PC environment.
Set up and take down projectors and laptops at special meetings.
Perform other duties as assigned.