EUV Customer Support Technician II

ASML•Chandler, AZ

2d•$19 - $28•Onsite

About The Position

At ASML, the Customer Support organization installs, qualifies, maintains, upgrades, and repairs advanced lithography systems at customer sites. These systems enable leading semiconductor manufacturers to produce smaller, faster, and more energy-efficient microchips. The EUV Customer Support Technician II provides first-line technical support for ASML equipment in a customer manufacturing environment. This hands-on role involves preventive maintenance, troubleshooting, repairs, upgrades, and system recovery, working closely with engineers, technicians, and customers. The role calls for mechanical and electrical aptitude, attention to detail, and a commitment to safety, quality, and customer satisfaction. The technician follows service procedures and maintenance plans, documents service activities, coordinates with colleagues and customers, and supports equipment performance and uptime. The role also involves ongoing training and development, continuous improvement, adherence to cleanroom and safety protocols, and travel for training or business support as needed. Candidates must be authorized to work in the United States without current or future employer sponsorship and legally authorized to access controlled technology before beginning work.

Requirements

Associate degree in Engineering, Electronics, Mechanical Technology, Mechatronics, or a related technical field; or technical certification with relevant industry experience; or 1–2 years of technical experience in a related environment.
Mechanical and electrical aptitude.
Ability to use common hand tools and test equipment.
Ability to read and interpret technical procedures, work instructions, and documentation.
Basic computer proficiency, including Microsoft Office applications and data entry systems.
Commitment to safety, quality, accountability, and customer service.
Initiative, curiosity, and willingness to learn in a highly technical environment.
Problem-solving and analytical skills, attention to detail, and accuracy.
Ability to work independently within established procedures and as part of a team.
Strong verbal and written communication skills.
Adaptability and resilience in a fast-paced environment with changing priorities.
Ability to work a compressed schedule of 12-hour shifts, typically 7:00 AM–7:00 PM or 7:00 PM–7:00 AM.
Ability to work days, nights, weekends, holidays, and overtime as business needs require.
Ability to travel domestically and internationally for training and business support, and to support multiple customer locations as needed.
Ability to work for extended periods in semiconductor manufacturing cleanrooms and wear cleanroom garments and required PPE.
Ability to frequently stand, walk, bend, kneel, crouch, reach, twist, climb, and work in confined spaces.
Ability to use hands and fingers to operate tools, equipment, and computer systems.
Ability to lift and move up to 35 pounds.
Ability to work at heights using ladders, platforms, and fall-protection equipment when required.
Ability to perform work requiring close vision, color vision, depth perception, peripheral vision, and focus adjustment.
Authorization to work in the United States without employer sponsorship now or in the future.
Legal authorization to access controlled technology before beginning work.

Nice To Haves

Demonstrated history of learning new technical skills and assuming increasing levels of responsibility.
Experience in fast-paced technical environments requiring adaptability, ownership, and initiative.
Military, semiconductor, field service, advanced manufacturing, or similar experience supporting complex equipment.
Evidence of self-directed growth through certifications, training, process improvement initiatives, mentoring, or leadership responsibilities.

Responsibilities

Perform installation, qualification, preventive maintenance, upgrades, repairs, and recovery activities on ASML systems.
Follow service procedures, maintenance plans, work instructions, quality standards, schedules, and customer requirements.
Perform basic troubleshooting and corrective actions, escalating issues when additional technical support is needed.
Operate safely around complex semiconductor manufacturing equipment using specialized tools and equipment.
Support system performance and uptime through timely and accurate maintenance activities.
Document work performed, including service activities, labor tracking, parts usage, and service reports.
Open, maintain, and close service orders according to established procedures.
Handle, package, and manage tools, materials, and replacement parts for field service activities.
Coordinate activities with engineers, senior technicians, and management to support business priorities.
Communicate with customers, coworkers, engineers, and leadership about work progress, equipment status, and technical issues.
Build positive working relationships through professionalism, collaboration, and responsiveness.
Participate in knowledge-sharing activities and continuous improvement initiatives.
Maintain technical proficiency through training, certifications, and development opportunities.
Stay current on equipment updates, engineering changes, and new technologies.
Identify opportunities to improve efficiency, quality, safety, and customer satisfaction, and pursue personal technical development.
Follow ASML and customer safety requirements, procedures, and cleanroom protocols; use required PPE.
Stop work and escalate concerns when unsafe conditions or unclear instructions are identified.
Support ASML's commitment to quality, environmental stewardship, and workplace safety.