Pharmacy Technician II + Customer Support

Good Pill • Lawrenceville, GA

19d • Onsite

About The Position

Good Pill is reimagining pharmacy for families across Georgia by combining transparent, affordable pricing with surplus medicine that might otherwise be wasted. This full-time, on-site role combines accurate prescription preparation with direct patient support. The Pharmacy Technician II + Customer Support team member fills medications and helps patients navigate their orders and accounts as part of the Patient Navigation team, answering questions and resolving issues by phone, text, and email.

The position is Monday through Friday, 9:30 a.m. to 6:00 p.m., for 40 hours per week. Pay is $23 per hour. The workplace is about one mile from Sugarloaf Mills, off I-85 between Duluth and Lawrenceville.

Candidates must have a Georgia Pharmacy Technician license in good standing, be COVID-19 vaccinated, pass a background check, and have experience performing all tasks involved in filling prescriptions under pharmacist supervision, from software entry and product selection through repackaging and adding appropriate postage to envelopes. The role requires frequently performing a range of standing, walking, bending, reaching, computer, and object-handling activities, including handling objects weighing up to 40 pounds.

Requirements

• At least 2 years of pharmacy technician experience in a busy retail setting.
• Customer support experience; the posting headline specifies 2+ years of retail pharmacy technician and customer support experience.
• Excellent customer communication skills across phone, text, and email.
• Comfort with pharmacy software, CRM software, and GSuite, and ability to learn new tools quickly.
• Georgia Pharmacy Technician license in good standing.
• COVID-19 vaccination.
• Experience with all tasks related to filling prescriptions under pharmacist supervision, including software entry, product selection, repackaging, and adding appropriate postage to envelopes.
• Pass a background check.
• Able to frequently stand, walk, twist, bend, stoop, squat, use light/fine grasping, sit, reach above shoulders, perform desk-based computer tasks, write by hand, and lift, carry, push, stack, and pull objects weighing up to 40 pounds.
• Dependable and able to work full time, 40 hours per week, on site Monday through Friday, 9:30 a.m. to 6:00 p.m.

Responsibilities

• Fill prescriptions accurately, including repackaging donated unit-dose medication into patient vials.
• Manage incoming medication orders and select the correct product from donated inventory.
• Respond to patients by phone, text, and email; troubleshoot account or medication questions and guide patients through the company's tools.
• Help patients set up accounts and place orders.
• Maintain accurate inventory by removing expired items, updating systems, and reordering supplies such as vials and envelopes.
• Assist with administrative and operational tasks that support pharmacy and patient navigation operations.

Benefits

• 100% coverage of medical, dental, and vision premiums, starting the first day of the month after joining.
• 6+ weeks of paid time off, including 2+ weeks of company holidays, 2 weeks of vacation, and 2 weeks of sick leave.
• 4% 401(k) match, with traditional and Roth options.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed