Pharmacy Technician - Customer Service

Guardian Pharmacy Services Management•Phoenix, AZ

5d•Onsite

About The Position

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, is seeking a Pharmacy Technician - Customer Service professional to join their rapidly growing team in Phoenix, Arizona. This role focuses on delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. The company is redefining how pharmacy care is delivered and offers an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. This is a challenging, team-oriented role for individuals looking to put their expertise to work.

Requirements

Active Pharmacy Technician license required
Call center or phone-based customer service experience preferred
High School Diploma or GED, required
Pharmacy Technician license/certification/registration (per state requirements)
2+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

National Certification preferred (PTCB)
pharmacy operations system experience preferred

Responsibilities

Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments.
Answering phone calls from facilities in a timely manner while being professional and courteous.
Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete.
Refill orders in pharmacy computer system if facility calls and request (if not complicated).
Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner).
Answering facility questions or referring them to the proper resource for answer.
Take Credit Card information over the phone for payments.
Work with Medical Records to update on resident information, or anything else that is changed. Make telephone orders for medical records and send to appropriate queues for medical records.
Take orders from Doctor’s offices and triaging to appropriate queues.
Check assigned facility faxes daily; any issues, contact Order Entry.
Link delivery sheets into Docutrack.
Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven’t been completed leave note for OE to address.

Benefits

Competitive pay
401(k) with up to 3.5% company match
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Paid holidays and sick days
Generous vacation benefits based on years of service