Pharmacy Customer Service Associate

CAROLINA APOTHECARY•Reidsville, NC

8d•Onsite

About The Position

Responsible for assisting retail pharmacy customers with pharmaceutical and/or over-the-counter merchandise needs, questions and concerns within established corporate guidelines.

Requirements

General knowledge of insurance plans, coverage and requirements.
General knowledge of all company products, services and locations.
Act in a professional manner at all times to customers and other employees.
Oral Communication Skills
Written Communication Skills
Professionalism
Reading Skills
Telephone Etiquette
Customer Service/Relations
Computer Literacy
Keyboarding Skills
High School Diploma/GED
1-2 Years customer service preferred

Responsibilities

Verify and prepare prescriptions accurately for customer pick-up.
Assist with daily duties of customer service process to insure smooth operation of the customer service department.
Assist the delivery technicians with delivery questions.
Assist with distribution of over-the-counter merchandise.
Assist with maintenance of the over-the-counter shelving to present a neat, professional image.
Promptly assist customers with products and services.
Provide quality customer service to the customer.
Promptly answer multi-line telephone.
Interact as needed with other departments and locations regarding products and services.
Operate standard office equipment including: photocopy machine computer/printer multi-line telephone
Keep work areas neat and clean.
Comply with HIPAA policies and procedures.
Comply with all company policies and procedures.
Perform other duties as assigned.