Pharmacy Customer Service Representative I

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

7d•Onsite

About The Position

The Pharmacy Customer Service Representative I (PCSR I) contributes to the organization’s overall goal to develop and sustain pharmacy services for patients. The PCSR I works as part of a team that provides support for OneWorld’s pharmaceutical programs. The PCSR I collects patient fees, directs patients to the proper financial and medication assistance programs, and answers general questions regarding pharmacy programs. The PCSR I contributes to maintaining a cooperative work environment and provides assistance in administrative support.

Requirements

High School Diploma or equivalent required.
Minimum of 18 years of age required.
Licensure as a Pharmacy Technician in the state of Nebraska preferred; license eligibility required.
One or more years of cash handling experience in a work environment required.
Proficiency and experience with Microsoft Office products (Word, Excel) and internet usage required.
Proficiency in both English and Spanish required.
Effective communications skills (verbal and written) required.
Demonstrated math skills including addition, subtraction, multiplication, and division along with strong analytical problem-solving skills.
Demonstrated ability to provide excellent customer service, while exhibiting a positive and proactive attitude.
Demonstrated organizational skills, with a high attention to detail and strong trouble-shooting/follow-up skills.
Demonstrated ability to work independently, balancing responsibilities and work projects with minimal direction, but also function well in a team environment.
Demonstrated understanding and awareness of assistance programs, community resources, and the needs of low-income and medically underserved populations.
Demonstrated ability to work with diverse groups in a coordinating role.

Nice To Haves

Licensure as a Pharmacy Technician in the state of Nebraska preferred

Responsibilities

Welcomes patients to the pharmacy as they arrive, inquires how to assist them, and provides them with excellent customer service.
Registers, updates, and maintains patient records and insurance information in the pharmacy software system.
Performs daily cash register operations and follows cash handling procedures, as directed by the Associate Director of Pharmacy Operations and the Pharmacy Customer Service Supervisor.
Receives, refills, and mails prescriptions as requested by patients.
Advises patients on medication financial assistance options and directs them to the appropriate resources and staff members.
Provides written translation services and verbal interpretation between patients and pharmacy staff as needed.