Customer Service Representative I
About The Position
Coordinate activities within Customer Service and is responsible for on-time delivery, customer satisfaction, customer complaint resolution, system workflow, SAP data management, and process improvements. Ajinomoto Health & Nutrition is making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health. Our team is committed to providing amino acid-based solutions that create better lives for all. We do not use AI to screen applications. Applications and resumes of qualified applicants are reviewed by a real person because we value your time and believe each qualified applicant deserves thoughtful, human consideration. It’s an old ‑ fashioned approach—done with purpose.
Requirements
- High school diploma, GED, or equivalent is required with prior experience in customer services.
- Ability to communicate professionally and effectively in both verbal and written communications to internal and external customers.
- Ability to organize and manage time effectively.
- Familiar with customer service relation and principles.
- Highly motivated, focused on results, and ability to multitask.
Nice To Haves
- SAP data management
- process improvements
Responsibilities
- Coordinate Customer Service and Account Management
- Receive, analyze, and confirm demand for export customers
- Understand customers budget needs
- Accurately invoice based on Incoterms
- Process PODs based on Bill of Landing
- Effectively collaborate with customers to understand their business needs and build relationships based on trust and respect
- Collaborate with internal departments to facilitate customers need fulfillment - repacks, mixing operation, etc.
- Collect and analyze data to learn more about consumer expectations
- Maintain accurate records pertaining to inventory and account notes
- Resolve complaints and prevent additional issues by improving processes through customer feedback
- Collect, track, and analyze large amounts of data
- Collaborate with the logistics team for a seamless outbound shipping and delivery process
- Collaborate with sales to support sales forecasting
- Process international sample requests
- Coordinate and facilitate intercompany customer meetings
- Provide accurate shipping confirmations based on sailing schedule
- Other duties as assigned
Benefits
- Competitive Pay and Annual Bonus Opportunity
- 401(k) with Company Contributions
- Medical, Dental, and Vision — Effective Day 1
- Paid Time Off, Company Holidays, and Floating Holidays
- Paid Parental Leave
- Wellness Programs and Yearly Wellness Reimbursement
- Work Flexibility
- Company-Paid Life and Disability Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement Opportunities
- Career Growth and Development within a Global Organization
- Company-Provided Mental Health and Caregiving support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
