Customer Service Representative I

Frontier Behavioral Health•Spokane, WA

19h•$20 - $29•Hybrid

About The Position

Frontier Behavioral Health (FBH) is seeking a Customer Service Representative (CSR) to support and promote its vision and mission to enhance and change lives. The CSR will greet customers, check them in for appointments, and perform duties that support the clinical team such as centralized scheduling, appointment confirmation, and backfill management. This role requires maintaining high levels of verbal and written communication with customers, staff, and community partners. The CSR is an integral part of each clinical team and is cross-trained to work at any FBH location as needed. The CSR provides a warm, welcoming, and professional environment while enhancing the quality of client care by providing support that optimizes clinical productivity and assists customers in their recovery and wellness.

Requirements

High school graduate or equivalent.
Customer Service experience.

Nice To Haves

Two years general office experience desired.
Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.
Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.

Responsibilities

Greet each customer whether by phone or in person, in a warm, welcoming and professional manner.
Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies to maximize customer service.
Manage the Confirmation Process which involves scheduling for Prescribers and clinicians.
Manage the Back-Fill process to maximize the availability of direct care for customers.
Check customers in for appointments using the electronic health record.
Maintain the appearance of the waiting room by ensuring the environment is clean, organized, flyers stocked, etc.
Ensure that all visitors are promptly attended to.
Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care and to promote a safe and welcoming environment.
Demonstrate flexibility in responding to change and in working with diverse groups and individuals.
Demonstrate promptness and reliability in attendance, work deadlines and in performing tasks.
Complete all assignments without prompting.
Provide coverage CRS coverage at any FBH location in the Spokane area as requested, (e.g., AOP, IOP, Valley, Main Center, Child & Family, Elder Services, Crisis Response Services, PBX switchboard and Physician Appointment Scheduling).
Participate in team meetings.
Demonstrate a positive, solution-focused perspective towards organization goals and when working with co-workers and supervisors.
Support and encourage a harmonious working relationship within and between departments.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!