Customer Service Representative I

Nexus Water Group•Columbia, SC

8d•Onsite

About The Position

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. As part of our ongoing commitment to operational excellence, we are seeking a dependable Customer Service Representative I to join our team and play a crucial role in our Customer Experience department. The Customer Service Representative is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role.

Requirements

1 year in customer care is required.
H.S. Diploma or GED in General

Nice To Haves

Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Serving Customers

Responsibilities

Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
Estimates adjustments to consumption and escalates to the manager to provide credit adjustments.
Makes outbound calls to customers as necessary.
Works within established guidelines and policies.