Customer Service Representative I

The City of Fort Worth • Fort Worth, TX

13h • Onsite

About The Position

The Fort Worth Public Library is hiring a full-time Customer Service Representative I to provide great customer service at the Ella Mae Shamblee Library. The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

Requirements

• High school diploma/GED
• No previous experience required
• Must Pass Physical (HPE)

Nice To Haves

• At least two (2) years of customer service experience
• Ability to communicate with customers in Spanish
• Ability to work a flexible schedule that includes evenings and weekends
• Ability to work at/travel to various locations

Responsibilities

• Providing friendly, efficient, and professional service to customers
• Checking library materials in and out
• Issuing library cards
• Conducting customer payment transactions and operating a cash register
• Answering customer questions about library policies, procedures and accounts
• Answering basic reference, reader’s advisory and general usage questions
• Assist with library programs and outreach as needed

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED