Customer Service Representative I

Government Scientific Source Inc • Reston, VA

1d • $50,000 - $55,000 • Hybrid

About The Position

The Customer Service Representative is at the heart of the GSS mission to provide an exemplary customer experience. They provide friendly support to GSS customers in a prompt and professional manner. Through cross departmental collaboration they identify opportunities to better serve the needs of the customer. The successful candidate will possess excellent communication skills, work well on a team, and thrive in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Minimum of one to three years’ experience in customer service.
• Or equivalent combination of education and experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle multiple priorities under time-critical constraints.
• Ability to work independently as well as part of a team.
• Proficiency with office software, i.e., Outlook, Word, and especially Excel.

Nice To Haves

• Bachelor's degree in business or a science-related field.
• Proficiency with computers and their applications.
• ERP experience is a plus.

Responsibilities

• Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible.
• Process requests for quotations (RFQs).
• Process and manage standard orders under $10,000 under general supervision.
• Support the direct sales team and general 800# phone lines.
• Identify material cross-reference opportunities to meet delivery requirements.
• Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests.
• Cross-collaborate with other team members and departments to best meet the needs of the customers.
• Communicate with suppliers to confirm pricing and product availability.
• Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested.
• Performs other related duties as assigned.

Benefits

• 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
• Annual discretionary profit-sharing bonus.
• 100% company paid life and disability insurance.
• Maternity and Parental Leave.
• Health insurance, FSA and DCA availability.
• Company sponsored 401k with matching as well as tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED