Pharmacy Technician - Customer Support
About The Position
Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Support Representative to join our team! As the Customer Support Representative your responsibilities will include, but are not limited to: Answering customer’s inquiries and account-related questions, Researching and assisting customers in troubleshooting issues over the phone, Establishing positive relationships with both internal & external customers, Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers.
Requirements
- One year of experience in providing customer service skills
- Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information.
- Ability to work under pressure and in time-sensitive situations.
Nice To Haves
- One year of pharmacy experience preferred
Responsibilities
- Answering customer’s inquiries and account-related questions
- Researching and assisting customers in troubleshooting issues over the phone
- Establishing positive relationships with both internal & external customers
- Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers
Benefits
- Paid training & career advancement opportunities
- $25,000 toward ongoing education benefit
- Generous Paid Time Off that pools vacation, sick & holiday pay in a single bucket for flexible use
- Medical/Dental/Vision insurance
- Free access to MDLIVE – allowing access to your health benefits from anywhere
- 401K With Employer Match
- Employee Assistance Program: with free access to counseling & support services
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
