Pharmacy Patient Support Technician

Shields Health Solutions•Portland, OR

8h•$28 - $36•Onsite

About The Position

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.

Requirements

Nationally certified and registered as a technician with the State of employment.
Certified Pharmacy Technician (CPhT) with extensive experience.
Registered with the State of employment and nationally certified as a CPhT or equivalent.
Applicant will commit to obtaining the required certification within a mutually agreed upon timeframe if certification needs to be obtained for a particular state or updated at the time of employment.
High school diploma or GED required
strong phone skills
highly proficient in Microsoft Office particularly Excel and Word
able to quickly learn other database programs and able to extract relevant information
strong organizational and interpersonal skills a must
Organized
high-integrity
attention to detail
dependable
quality focus
empathetic
good listener/communicator
energetic
highly motivated
team player with strong personal and communication skills
discretion and confidentiality essential as position deals with highly sensitive and private data

Nice To Haves

Preferred 5+ years’ experience as a Pharmacy Technician

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with pharmacist and/or clinician as appropriate.
Label and fill prescriptions for the pharmacist to verify.
Perform pharmaceutical calculations.
Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
Prepares medication for delivery to patients and departments.
Answers, resolves, and triages inbound inquiries.
Provides outbound therapy/medication adherence check-ups.
Secures refill prescriptions.
Resolves insurance related issues and assists patients with various forms of financial assistance.
Maintains pharmacy inventory including drug ordering and receiving.
Communicate directly with patients over the phone to assist them in the awareness of their medications.
Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Identify trends, resolves problems; recommend improvements; implements change.
Actively participates in process improvement initiatives.
Acts as a value-added business partner to stakeholders throughout the organization.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Other duties as assigned