Pharmacy Technician - Customer Care Specialist

Onco360 • Buffalo, NY

20d • Remote

About The Position

Onco360 is hiring a full-time Customer Care Specialist for its Buffalo, New York pharmacy. The position is remote after onsite training at the Buffalo pharmacy. The available shift is 11:30 a.m. to 8:00 p.m. EST, Monday through Friday, with alternating weekends. The specialist works with the sales team and providers to monitor and resolve customer care issues. Onco360 describes its pharmacy model as serving community, oncology, and hematology physicians, patients, payers, and manufacturers, with a mission to improve the lives of people battling cancer and rare diseases.

The starting salary is $24.00 per hour and up. A $5,000 sign-on bonus is offered to employees who start before December 31, 2026. Benefits include medical, dental, and vision coverage; a 401(k) with matching; paid time off and holidays; tuition reimbursement; and company-paid life, short-term disability, and long-term disability benefits.

Requirements

• High school diploma required.
• One to two years of pharmacy billing experience or experience as a certified pharmacy technician required.
• Customer service, problem-solving, and excellent verbal and written communication skills required.
• Ability to work independently with little to no guidance.
• State pharmacy technician license or registration, as required by the applicable State Board of Pharmacy.
• National Pharmacy Technician Certification (CPhT through PTCB or NHA).

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Manage the customer care escalations email workflow.
• Work with the customer service manager to ensure sales team escalations are addressed daily.
• Work address exception reports provided by the VP of Pharmacy Operations.
• Notify the customer care manager of items that may prevent escalations from being completed.
• Maintain knowledge of CPR+ and billing claim responses.
• Escalate issues to the appropriate pharmacy director, sales team representative, or analytics team.
• Work with other functional areas to resolve customer problems in system databases and notify appropriate parties about the actions to be taken.
• Complete projects assigned by the customer service manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Paid time off
• Paid holidays
• Tuition reimbursement
• Company-paid life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED