Customer Care Specialist
About The Position
The Customer Care Specialist is a member of the operations department and serves as a key point of contact for customers. The role involves answering questions, resolving issues, and providing a positive experience that helps customers feel valued. The successful candidate communicates naturally, pays close attention to detail, and is motivated by helping people and solving problems. This is an in-person, full-time role. The employee must be available to work shifts scheduled within the stated office hours, including one weekend shift. Office hours are Monday through Friday, 7:00 a.m. to 5:30 p.m., and Saturday through Sunday, 7:00 a.m. to 3:30 p.m. Compensation is listed at $20–$21 USD, with the full compensation package based on experience and relevant certifications.
Requirements
- High school diploma or equivalent.
- Experience in customer service, account management, construction management, or a related role.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a passion for customer support.
- Reliability and professionalism, with the ability to thrive in a fast-paced environment.
- Adaptability and a positive attitude during busy periods.
- Proficiency in CRM and ERP systems.
- Availability to work shifts within the stated office hours, including one weekend shift.
Nice To Haves
- Associate or bachelor’s degree.
- Relevant certifications.
Responsibilities
- Interact with customers by phone, email, chat, and text to answer questions and provide support.
- Communicate clearly, simplify information, provide updates, and follow up as needed.
- Resolve customer inquiries, concerns, and complaints quickly and professionally.
- Maintain accurate records, process transactions, and schedule services.
- Build product knowledge to answer questions and recommend solutions.
- Share customer feedback to support process and service improvements.
- Work with internal teams to ensure smooth, positive customer experiences.
- Follow company policies, procedures, and regulatory guidelines to maintain a secure and compliant customer service environment.
Benefits
- Comprehensive medical, dental, and vision plan options.
- Free virtual healthcare for employees and family members.
- Health Savings Account with HDHP enrollment.
- Health and dependent care flexible spending accounts.
- Company-paid basic life insurance.
- Voluntary supplemental life insurance.
- Company-paid short-term disability insurance.
- Voluntary long-term disability.
- Company-paid accident and hospital indemnity coverage.
- Free bereavement and life planning support for employees and family members.
- 401(k) with company match and pre-tax and Roth options.
- Paid PTO, bereavement leave, and maternity leave.
- Seven company-paid holidays.
- Employee Assistance Program (EAP).
- Supportive training and ongoing coaching.
- Access to advanced training platforms.
- Energetic team environment with room for growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
