Customer Care Specialist

Onewater Marine Inc • Huron, OH

6d • Onsite

About The Position

As a Customer Care Specialist, you will receive incoming phone calls and internet leads for all three Texas Marine locations, transfer them to the appropriate sales person, and add customers to the CRM. The primary focus is following up with every customer to ensure they receive the highest quality of service from the sales teams.

The position operates exclusively in an indoor office environment with controlled temperatures. It requires operating a company vehicle from time to time; candidates must have a valid driver's license and a clean driving record (MVR).

Requirements

• Experience with high-quality person-to-person communication.
• Strong verbal communication skills.
• Ability to enter data with a low margin of errors.
• Strong communication skills.
• Ability to multitask with incoming calls, CRM logging, and emails.
• Proficiency with Microsoft Office products.
• Ability to maintain a positive attitude and energy.
• Valid driver's license and clean driving record (MVR) to operate company vehicles.

Responsibilities

• Receive incoming calls, attempt to set appointments, log information in the CRM, and transfer callers to the appropriate sales person.
• Receive incoming internet leads, update them, assign them, and send them to the appropriate sales person.
• Contact customers to verify the quality of their interactions with sales people.
• Reach out to previously sold customers to let them know the company is available to help.
• Call customers with upcoming CSI surveys to verify that everything is satisfactory and share the information with a manager.
• Contact previous service customers to determine whether they need service and set appointments.
• Reach out to previously sold customers to see whether they need their first service.
• Follow up with every customer who visited any location to see how the visit went.
• Contact Sell Us Your Boat customers 14 days after their first contact to verify that everything is going well.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed