Pharmacy Patient Navigator

ProCare Rx • Miramar, FL

1d • Onsite

About The Position

The Pharmacy Patient Navigator plays a crucial role in ensuring patients receive timely and accurate medication delivery and adherence support. This position involves maintaining patient records, handling prescription inquiries, coordinating with healthcare providers and members, and utilizing various systems to manage patient care. The role requires strong communication skills, knowledge of pharmacy terminology, and a commitment to patient confidentiality and HIPAA compliance.

Requirements

• High school diploma or GED is required
• Florida Registered Pharmacy Technician is required
• Bilingual – English and Spanish REQUIRED.
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

Responsibilities

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPPA compliance at all times

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED