Pharmacy Operations Manager

Walgreens•North Providence, RI

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, non-clinical patient calls, insurance claim processing, inventory management, recordkeeping, workflow coordination, and compliance with company policies and applicable laws. The manager also supports customer service, healthcare service offerings, community outreach, pharmacy equipment upkeep, security, and operational and financial improvement. The role requires maintaining PTCB certification and developing pharmacy and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens employment, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and performance.
Make or recommend technician performance-management decisions, including discipline and termination, and hold technicians accountable for attendance and timeliness.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls where allowed.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily schedules, recommend pharmacy-hour allocations, and ensure timely task completion.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Manage pharmacy inventory tasks and annual inventory preparation that do not require pharmacist licensure.
Complete non-clinical patient calls and support technology and process rollouts and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping, security safeguards, asset protection, diversion monitoring, and reporting security concerns.
Follow Good Faith Dispensing policies and company procedures for pharmacy errors and the Continuous Quality Improvement Program; communicate prescription errors to the accountable pharmacist.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Identify team members’ knowledge gaps and provide or arrange training; assist with monitoring pharmacy and team-member licenses, registrations, and certifications.
Follow company policies and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.