Pharmacy Operations Manager

Walgreens•Denver, CO

11d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support an efficient workflow and positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, training, development, and performance management, including disciplinary and termination decisions. The position supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls. Under pharmacist supervision, the manager may assist with healthcare services such as vaccines and health screenings where allowed. The role coordinates pharmacy schedules, workflow, supplies, inventory, reports, equipment, records, security safeguards, insurance claims, and audit follow-up. It also supports pharmacy financial and operational performance, community outreach, off-site clinics and events, and relationships with retail partners. The manager maintains required certifications and pharmacy knowledge, completes company-required education and training, supports team compliance with licensing and regulatory requirements, and communicates relevant information to the pharmacy team. The position requires a flexible schedule, including evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, develop, and manage the performance of pharmacy technicians, including disciplinary and termination decisions or recommendations.
Engage customers and patients, respond to complaints and requests, answer non-clinical questions, and model customer service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Coordinate the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, and adequately stocked pharmacy.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support the rollout of new technology and processes.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Adhere to Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate processing of insurance claims, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for compliance, attendance, timeliness, and completion of training; identify knowledge gaps and support team training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Follow company procedures for selection, recruitment, record retention, and training in accordance with applicable laws.
Maintain PTCB certification or state-required certification/registration, complete required certifications, education credits, and training, and maintain pharmacy and healthcare knowledge.
Follow performance improvement plans and pursue professional development through performance monitoring, feedback, and mentorship.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings.