Pharmacy Operations Manager

Walgreens • Renton, WA

21d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination.

The position supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls under pharmacist supervision, and assistance with healthcare services allowed by law. It manages workflow, schedules, supplies, inventory-related tasks, records, equipment, technology rollouts, insurance claims, audits, asset protection, and compliance. The manager also supports pharmacy financial and service improvements, community outreach, immunization clinics, and retail partnerships.

The role leads technician hiring, onboarding, training, scheduling, engagement, and performance accountability; helps ensure required licenses and certifications remain current; maintains PTCB certification and relevant pharmacy and healthcare knowledge; and communicates with pharmacy teams and store leadership. The position requires a flexible schedule, including evening and weekend hours. The current hourly range is $22.50 to $35.75; the actual offer depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable law; ensure work is completed on time and hold team members accountable for workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Perform pharmacy inventory-management and administrative tasks that do not require pharmacist licensure, and manage annual inventory preparation under pharmacist direction.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance-claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations about discipline and termination, and enforce attendance, timeliness, and compliance with applicable law.
• Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
• Identify team members' gaps in operational knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document their status using company resources such as the Walgreens Online Verification System.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, including LTMP e-modules; and follow performance improvement plans.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and other key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED