Pharmacy Operations Manager

Walgreens•Alton, IL

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory and administrative work, compliance, equipment and records management, insurance claims, community outreach, and pharmacy financial and operational performance. The role works in collaboration with the Pharmacy Manager and Store Manager and follows applicable company policies and state and federal laws and regulations.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, offering pharmacy services, and supporting a positive customer experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly, and adequately stocked.
Perform pharmacy inventory management and administrative tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices and report security concerns or suspected diversion.
Follow Good Faith Dispensing policies under pharmacist supervision, report prescription errors to the accountable pharmacist, and follow pharmacy-error and Continuous Quality Improvement Program procedures.
Ensure accurate processing of insurance claims; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor completion of required training and identify and address knowledge gaps.
Assist the Pharmacy Manager with monitoring pharmacy and team-member licenses, registrations, and certifications, using company resources as appropriate.
Follow company procedures for personnel selection, recruitment, record retention, and training in accordance with applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and skills.
Complete required certifications, education credits, and company training, follow performance improvement plans, and seek professional development and feedback.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.