Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions. The position supports patient care and pharmacy operations by assisting with prescription processing, medication preparation, patient and physician calls, and healthcare services where permitted by law. It coordinates pharmacy schedules and workflow, maintains inventory and records, supports regulatory compliance and asset protection, resolves insurance claim issues, and helps improve financial performance, operational quality, and customer service. The role also supports community outreach, off-site immunization clinics, and retail partnerships. The manager is accountable for technician hiring, onboarding, training, scheduling, and performance, and assists with verifying that team licenses, registrations, and certifications remain compliant. The position maintains PTCB certification, completes required company training and education, develops pharmacy and healthcare knowledge, and communicates with pharmacy staff and store leadership.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build relationships with customers by anticipating needs and promoting pharmacy healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient or physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage daily pharmacy workflow and schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead implementation of new technology and processes, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on records and security safeguards.
- Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; follow company error procedures and the Continuous Quality Improvement Program.
- Apply asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
- Manage technician performance, attendance, and timeliness, including discipline, suspension, termination, or recommendations for those actions, in accordance with policy and law.
- Hire, onboard, train, and schedule pharmacy technicians; monitor training completion and address knowledge gaps through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications and ensuring regulatory compliance.
- Follow company and legal requirements for employee selection, recruitment, record retention, and training.
- Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, training, and performance improvement plans.
- Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
