Pharmacy Operations Manager

Walgreens•Dadeville, AL

22d•$23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports customer service, prescription processing, patient care activities permitted by law, pharmacy workflow and inventory, regulatory compliance, reporting, equipment maintenance, security, insurance claim resolution, and pharmacy financial and operational improvement. It also coordinates community outreach and off-site immunization clinics at the Pharmacy Manager’s direction. The manager hires, onboards, trains, and schedules technicians; supports licensure and certification compliance; maintains PTCB certification; and participates in store and pharmacy communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous work experience with Walgreens and an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Build customer relationships by anticipating needs and promoting healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, patient and physician calls, and health service offerings permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
Manage administrative and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager’s direction; build relationships with retail partners.
Manage technician performance, including discipline and termination decisions or recommendations; ensure compliance with attendance, timeliness, and applicable laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company procedures.
Identify team members’ pharmacy operations knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager with monitoring pharmacy and team member licenses, registrations, and certifications, and document licensure status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, training, and performance improvement plans.
Seek professional development through self-monitoring, feedback, and mentoring or coaching.
Communicate relevant support center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including brief meetings and weekly Store Manager check-ins.