Pharmacy Operations Manager

Walgreens•Harrisonburg, VA

22d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care by assisting with registration, prescription data entry, medication preparation, counting, verification where permitted, and non-clinical patient and physician calls. Under pharmacist supervision, the role also supports healthcare services such as vaccines and health screenings where allowed by law. The position manages daily workflow, scheduling, supplies, inventory, administrative records, equipment, insurance claims, audit follow-up, asset protection, compliance, and operational quality. It helps roll out new technology and processes, supports community outreach and off-site clinics, and collaborates with the Pharmacy Manager and Store Manager to improve pharmacy financials, service, and operations. The manager hires, onboards, trains, schedules, and monitors pharmacy technicians, including their training and compliance with licensure and certification requirements. The role maintains PTCB certification and required training, keeps pharmacy and healthcare knowledge current, follows performance improvement plans, seeks feedback and development, and communicates with the pharmacy team and store leadership.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, attendance, and timeliness, including discipline and termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where permitted by law, and patient and physician calls.
Support healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain effective daily workflow and scheduling.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Recommend pharmacy-hour allocation and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical inventory activities and annual inventory preparation under pharmacist direction.
Complete non-clinical patient calls and drive the rollout of new technology and processes, engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset protection practices, diversion monitoring procedures, pharmacy error policies, and the Continuous Quality Improvement Program; report concerns and prescription errors as required.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Identify knowledge gaps among team members and support training through hands-on instruction or learning modules; monitor timely completion of training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Follow company procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills; follow performance improvement plans, monitor personal performance, seek feedback, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.