Pharmacy Operations Manager

Walgreens•Mount Pleasant, SC

19d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions within company policy and applicable law. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services such as vaccines and screenings where allowed by law. The role coordinates daily workflow and schedules, promotes efficient and timely task completion, maintains pharmacy cleanliness and supplies, helps manage inventory, prepares reports and records, and supports operational quality, financial performance, and customer service. The manager also supports compliance, asset protection, diversion monitoring, equipment maintenance, insurance claim resolution, third-party audits, community outreach, and off-site immunization events. The position leads technician hiring, onboarding, training, scheduling, engagement, and performance improvement, while assisting with verification of team members’ licenses, registrations, and certifications. It maintains required pharmacy technician certification and develops pharmacy and healthcare knowledge through required training and professional development. The manager communicates updates to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous work experience with Walgreens with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable laws and policies.
Select, recruit, onboard, train, schedule, coach, and develop pharmacy technicians.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and training completion.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote a positive customer experience.
Support patient care through registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities and ensure tasks are completed on time.
Manage core pharmacy workflow, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset protection techniques and report security concerns or potential diversion.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Assist in monitoring pharmacy and team member licensure, registration, and certification status and compliance with legal and regulatory requirements.
Identify team knowledge gaps and support training through hands-on instruction or learning modules.
Communicate support center messages and key emails to the pharmacy team and participate in store and pharmacy meetings.
Maintain PTCB certification and required training, education credits, and certifications; follow performance improvement plans and pursue professional development.