Pharmacy Operations Manager
Walgreens•Newton, KS
•$23 - $36
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable policies, laws, regulations, and business ethics. The manager supports patient care and pharmacy operations, including prescription processing, inventory management, reporting, equipment maintenance, insurance claims, compliance, and community outreach. The role also hires, onboards, trains, schedules, and manages pharmacy technicians, including performance management and discipline. The position requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Complete certifications, education credits, and training required by the company.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build relationships with customers, anticipate needs, and promote healthcare services to enhance the pharmacy experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policies during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Manage technician performance, including discipline and termination decisions or recommendations; promote compliance, attendance, timeliness, and team engagement.
- Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company policies and procedures.
- Identify team members’ knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications for active and compliant status, using company resources as appropriate.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and key communications to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
